Living Yoga is committed to protecting your personal data
It is our policy to collect, process and share your Data provided to us by you in order to carry out the services requested by you and any contact in relation to those services only. Your Data will not be used for any purposes other than those explicitly stated in this policy or requested by you in your dealings with us.
1.The identity of the controller
You are hereby informed that the Data that you provide is collected, used, protected and processed by Lisa Petersen and Living Yoga office staff.
2.Collection of Data
Your data is collected when you browse our website, contact us via email, phone or in person or through our website.
Data we collect falls into the following categories:
- Identification information
- Contact information
- Medical information
- Browsing information
- Transaction history
Data is gathered directly from you via online booking and from direct communication with us, i.e. client intake form, registration form, emails, phone calls, transactions. Browsing history is collected via automated methods.
2.1. Information you provide to us
We process data you provide directly to us, in particular when you complete a client intake form or book online.
For example, we collect data when you create a booking, participate in a contest or promotion, register for an event or a course, or otherwise communicate with us.
The data may include the following as well as any other type of information that we specifically request you to provide to us through our booking or client intake forms, such as:
- Date of Birth
- Phone no
- Medical history
- Browsing data
- Transaction history
2.2. Data We collect automatically when you use our online services
When you access or use our online services, we automatically collect the following information about you via Google Analytics:
- Log Information: We log information about your use of the services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our services.
- Device Information: We collect information about the computer or mobile device you use to access our services, including the hardware model, operating system and version, unique device identifiers and mobile network information.
- Location Information: We may, with your consent, collect information about the location of your device each time you access or use one of our mobile applications. If you initially consent to our collection of location information, you can subsequently stop the collection of such data through your device operating system settings. You may also stop our collection of location information by following the standard uninstall process to remove our mobile applications from your device.
2.3. Information we collect automatically through Cookies and other tracking technology
A “cookie” is a small text file that is placed onto an Internet user’s web browser or device and which is used to record information related to the navigation or the use of a device or a website.
A “web beacon” is a small object or image that is embedded into a web page, application, or email and is used to track activity. They are also sometimes referred to as pixels or tags (also known as “tracking pixels”). This may be used in our services or emails to help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon.
Some of the cookies are used for the exclusive purpose of enabling or facilitating communication or are strictly necessary for the provision of our online services.
These are essentially session cookies for authenticating and connecting to our online services, as well as memorizing navigation items during a session.
You have the ability to decline cookies by changing the settings on your browser but this might prevent you from benefiting from some elements of our online services. You can also delete cookies if you wish, since they are stored on your hard disk.
We may also use these technologies to improve our online services and to remember you, for your convenience, when you use our online services.
2.4. Third Party Cookies
When you access or use our online services, one or more cookies from a third party are likely to be placed on your equipment.
We inform you that we have no access to and cannot exercise any control over third party cookies. However, we shall ensure that any partner companies agree to process the information collected on our online services in compliance with the General Data Protection Regulation (GDPR) and undertake to implement appropriate measures for securing and protecting the confidentiality of the data.
3. How we use the Data
We may use information about you for the following purposes:
- provide, maintain and improve our services
- provide and deliver the service you request, process transactions and send you related information including confirmations, invoices and receipts
- respond to your comments, questions, requests and provide customer service
- monitor and analyse trends, usage and activities in connection with our services
- personalize and improve the services we provide
- send a quarterly Living Yoga newsletter if you have given separate consent to do so
According to the GDPR, each data process is performed on one of the following legal bases:
- your consent
- the performance of the service requested by you
4. How we share your data
- We share your data with our online booking system to help us provide our service including bookings, transactions, booking confirmations.
- In response to a request for information if we are required by, or believe disclosure is required by, any applicable law, regulation or legal process, including in connection with lawful requests by law enforcement, national security, or other public authorities.
5. The period of data retention
Our insurance providers require us to retain all records for a period of 7 years after the last appointment, or in the case of minors, for 7 years after their 18th birthday. We use this time-frame for all of our data. After 7 years have elapsed without use, files are destroyed.
We hold transaction data indefinitely on our online system to provide best customer service.
We are committed to taking appropriate measures designed to keep your data secure. Our technical, administrative and physical procedures are designed to protect data from loss, theft, misuse and accidental, unlawful or unauthorized access, disclosure, alteration, use and destruction. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received.
7. Your rights
Under the General Data Protection Regulations 2018 (GDPR) individuals have the significantly strengthened rights to:
- Obtain details about how their data is processed by an organisation or business;
- Obtain copies of personal data that an organisation holds on them;
- Have incorrect or incomplete data corrected;
- Have their data erased by an organisation, where, for example, the organisation has no legitimate reason for retaining the data;
- Obtain their data from an organisation and to have that data transmitted to another organisation (Data Portability);
- Object to the processing of their data by an organisation in certain circumstances;
- Not to be subject to (with some exceptions) automated decision making, including profiling.
8. In the event of a Breach
Every precaution will be taken to avoid a breach of your data, but if such a breach should occur, it will be documented, assessed as to its severity and appropriate action taken. The Data Protection Commissioner will be informed, An Garda Síochana and financial institutions will be contacted for assistance and you will be contacted to help you take steps to mitigate the risks to yourself, if it is deemed a severe enough breach as to put you, your identity, your financial means etc. at risk.